Privacy Statement

This Privacy Policy applies to all websites, apps, and other benefits and services offered by Divino Piemonte (together, ‘Divino Piemonte or our ’Services’).

Our Services are managed by Divino Piemonte. We respect the privacy rights of our online visitors and our customers and recognise the importance of protecting the privacy of the personal information we collect from them. For this reason, we have instituted strict policies and security measures to protect your personal information.

This Privacy Policy (‘Policy’) aims to give you a clear view of the types of personal information we collect and how we use, share, and protect your personal information. It also explains the options you have to control your personal information. By using or registering a personal account on our Services, you agree and understand that we may collect, use, store and process your personal information in accordance with this Policy.

  1. Information Divino Piemonte collects about you
  2. How does Divino Piemonte use the information you provide?
  3. Does Divino Piemonte share your information with others?
  4. Social networks
  5. Protection and management of your personal information
  6. Cookies
  7. Minors

1 Information we collect about you

We ask for certain personal information to provide you with the products or services you request (i.e., when you make a purchase, subscribe for our newsletter or create an account).

We collect several types of information, including:

1.1. Information you provide us

We may collect and process the following:

  • Information you provide by creating an account, such as your name, email address, telephone number, gender and date of birth;
  • Information you provide by subscribing to our newsletter;
  • Information you provide when ordering from our webshop, such as postal address and payment details;
  • Information you provide such as records and copies of your correspondence if you contact us;
  • Your responses to surveys that we might ask you to complete for research purposes;
  • Note that we do not collect or store any payment information on our servers. We do this through third parties with proper safeguards in place to secure any data or personal information obtained.
1.2. Information we get through your interaction with us

We may collect information when you visit or interact with our Website. This information includes traffic information, location information, and other communication information, as well as information about your computer and internet connection, including your IP address, operating system, and browser type. This is statistical information about our user’s equipment, browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information by using cookies. A cookie is a small file that is sent to the browser and saved on your device when you visit our Website. Use of cookies helps us to improve our Website and deliver a more personalised experience.

2. How do we use the information you provide?

Your personal information is collected and processed by us for purposes which are strictly connected to the use of our Services, its services and the purchase of our products. We may use the information in the following ways to set up and manage your account so you can place orders; so we can provide our products and  our Services to you; so we can make sure that the items you order get to you and arrive on time; so we can communicate with you about your orders and your account;

  • To ensure that our Services’ content is presented to you as effectively as possible;
  • To update you on our latest products, news and special offers;
  • To provide you with the best service if you contact our Customer Service;
  • To conduct market research and learn about how we can improve our product offerings;
  • To make products and services better and to develop new ones;
  • To ask for ratings and reviews of Services and products;
  • To quickly process your order;
  • To provide personal reminders by emails when products have been added to the shopping basket only if you have a registered account;

If we wish to use your information for purposes/legal grounds other than listed in this Policy, we will ask for you consent if required by law.

3. Do we share your information with others?

We treat your information with care and confidentiality, and do not share, sell or trade your information with third parties other than as explicitly addressed in this Policy or when you have given your prior consent. We use third parties with proper safeguards in place to secure any data or personal information collected. To be able to carry out our business, we need to work with a number of third parties who are experts in their partial fields, such as our core service providers. If these parties are processing data on behalf of Divino Piemonte, we enter contracts (data processing agreements) with them to safeguard the same data protection and security level as Divino Piemonte. We will also share your information when we are required to comply with a legal request or where we believe it is necessary to protect Divino Piemonte.

4. Social networks

On our Services you may find social plug-ins from various social networks such as Facebook, Twitter, Pinterest and Instagram. If you choose to interact with a social network, your activity on your Devices will also be made available to these social networks If you are logged in on one of these social networks during your visit to our Websites or Apps, the social network might add this information to your profile on this network. We are not responsible for their use of data. Please check the privacy statement for each social network for further information.

5. Protection and management of your personal information

We have taken appropriate technical and organisational measures to protect your information against any loss, alteration, access, or misuse. We also want you to have simple and meaningful choices over your information, so for that reason, we provide you with tools to manage the privacy and security of your information yourself.

5.1. Encryption and security

Divino Piemonte has implemented a variety of security measures to maintain the safety of your personal information. All payment information provided by you is transmitted via Secure Socket Layer (SSL) technology, which encrypts your information before it is sent to us to protect the information from unauthorised use. Besides SSL encryption, we use MasterCard SecureCode, which represents an extra level of security for you when placing an order. It protects you against the misuse of your card number. All payment details are processed through a gateway provider and are not stored or processed on our servers. Although we will do our best to protect your personal information, security cannot be guaranteed.

5.2. Third party links

Our Devices may include links to external websites operated by other companies. These third-party links may collect personal information from visitors to their website. Divino Piemonte has no responsibility or liability for the content and activities of these linked websites.

5.3. Retention of your information

We retain your personal information for as long as necessary to fulfill the purposes for which we collect it, except if the law requires otherwise.

5.4. Location of your information

The storage of data processing is mainly in Europe, offering an adequate and appropriate level of protection.

5.5. Data protection rights

Our Devices generally present you with the option to add, update or remove information we have collected about you. If any information we have about you is not accessible through our Websites or Apps, you can send a request to our Customer Service for access to, update or to remove this information.
After receiving your request, we will verify your identity and provide you with an overview of the information we have about you. If you have received this information, you may ask us to make adjustments to certain information that is incorrect or remove certain information.  Additionally, at any time you can revoke, effective for the future, your given consent for the newsletters and other advertising. For any questions concerning the collection, processing, or use of your personal data and concerning the assertion of your rights, please contact us via info@Divino
With regard to the processing of your personal data, you also have the right to approach the responsible data protection authority – the Hamburg Commissioner for Data Protection and Freedom of Information.

5.6. Email subscription

You can register for our Divino Piemonte newsletter by submitting your email address in the newsletter module found at the bottom of any page on the Website or in the newsletter pop up. We don’t send the newsletter to online (or registered) visitors unless you have chosen to receive this. All of our email communication contains an unsubscribe button, so at any time you can easily opt-out from receiving future emails. You may also contact us to exercise your rights via our contact details.

6. Cookies

When you visit our Devices, unique cookies are placed to distinguish your browser from all other browsers that visit our site. By recognizing your browser, we can serve you better. You can find out which cookies we use here. For an overview of all the cookies see below.

7. Minors

If you are under the age of 18, we require that you inform and obtain parental or guardian consent before you provide us with your personal information.

Cookie Statement

This Cookie Statement is part of the Privacy Policy of Divino Piemonte.

We use cookies to improve our Services and to deliver you a more personalized shopping experience. By using our Services, you give your consent to use cookies in accordance with this Cookie Statement (hereafter referred to as ‘Statement

  1. What are cookies?
  2. Why do we use cookies?
  3. What are the different cookies types we use?
  4. What if you don’t like cookies?
  5. Contact us
  6. Changes

1. What are cookies?

A cookie is a small file that is sent to the browser and saved on your device when you visit our Services. We use cookies to determine which web pages are visited and how often; this allows us to make our Services more user-friendly, and to give you a better experience when you return to the Services. For example, we use cookies to help us remember and process the items in your shopping bag. They are also used to help us understand your preferences based on previous or current site activity, which allows us to improve our services. We also use cookies to help us compile aggregate information about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Cookies may be either ‘persistent’ cookies or ‘session’ cookies. A persistent cookie will remain valid until a set expiry date unless deleted by the user before the expiry date. A session cookie will expire at the end of the user session when the web browser is closed. On our Services, we use both types of cookies. These cookies are necessary for the operation of our Services. For other types of cookies like advertising cookies, we need and ask your permission in advance.


We can distinguish ‘first-party cookies’ (cookies placed by Divino Piemonte) and ‘third party cookies’ (cookies placed by a different party). Third-party cookies may follow you through various websites and various devices.

2. Why do we use cookies?

In general we use cookies to: 
1) Recognize a computer/device when a user visits our Services;
2) Track a computer/device when you navigate on the Services;
3) Enable the use of a shopping bag on our Services; 
4) Prevent fraud and improve the security of our Services; 
5) Personalise the Services for each user; 
6) Validate authenticated users sessions; 
7) Facilitate the use of our Services search engine;
8) Collect statistical information about the number of visitors that use our Services. 
9) Personalise content and ads to provide social media features and to analyse traffic. 

We also share information about your use of our Services with our social media Facebook, Instagram, Pinterest and Twitter, advertising and analytics partners who may combine it with other information that you have provided you them or that they have collected from your use of their services. However, once you have used these plug-ins to leave our sites, you should note that we do not have any control over what they do with your data. Therefore, we cannot be responsible nor liable for the protection and privacy of your data nor for their content. You should exercise caution and consult the privacy statement applicable to the website in question.

3. What are the different cookie types we use?

Below, we have outlined the category of cookies we use and the purposes for which they are used. The law states that we can store ‘functional cookies’ on your device if they are strictly necessary for the operation of our Services. For all other cookies, we need your permission. Our Services use different types of cookies. You can, at any time, change or withdraw your consent from the Cookie Statement. see chapter 4:

a.    Functional cookies: these cookies are required for the basic functionality of the Services and are therefore always enabled. These cookies will remember you as you explore our Services. They help to facilitate the shopping bag and checkout processes and assist in security issues. Otherwise, the Services cannot function properly without these cookies. 

b.    Analytic cookies: these cookies are used to collect information in an anonymous and aggregate way. We use, for example, Google Analytics to collect statistics. Read more about this and the possibility to opt out:

c.    Targeting or advertising cookies: these cookies are used to deliver relevant ads to you, and they limit the number of times that you see an ad. They also help us to measure the effectiveness of our marketing campaigns.     

d.    Unclassified cookies: these cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

e.    Social Media cookies:  we give you the opportunity to share content found on our Services via social media. For this, you can use the social media plug-ins. If you click on any of these, you will be redirected to the website of the relevant social media party. Once you click through, these parties place cookies.

4. What if you don’t like cookies?

Most web browsers automatically accept cookies, but you do not have to accept them. You can choose to turn off the cookies by changing your browser settings. Each browser is a little different, so take a look at how it works for your type of browser:

Please note that if you turn off cookies, you may not have access to some features and services on our Website. For example, if you turn off cookies, it will not be possible to place orders.

5. Contact us

If you have any questions about our use of your information, how to exercise your rights, or about our Policies, you are welcome to contact us using the information below. You can contact us by , e-mail .

6. Changes

We reserve the right to make changes to this Policies. Changes will be posted on our Devices. You will automatically be bound by the amended Policy. We advise you to read this Policy regularly so that you are aware of changes at all times.

Divino Piemonte – April 2020 Divino Piemonte